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      CLOSED TILL 1st FEBRUARY 2020

      FAQ's

      HOW IT WORKS

      How to order

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      1. Browse our range of dishes HERE.

      2. Select dishes of your choice. Customise the meals based on the options available, spicy or mild, a range of fillings & more.

      3. Our chefs will create each dish from scratch.

      4. All dishes are frozen for freshness (except Saturday orders, made).

      5. Once your order is complete, a courier will deliver within 24hrs. All meals are transported in a cool temperature box.

      All that's left for you to do is put your feet up & wait for your order to arrive.

      Is there a minimum spend?

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      Yes, there's a minimum spend of £40 only for orders selected for Saturdays.

      DELIVERY

      The difference between shipping & delivery

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      While we're still growing we want to still be able to serve those who live a little too far from us.

      Delivery - This service is specially designed if you're hosting a celebration with family & friends or if you prefer to get your food the same day our chefs cook it. We call this same-day delivery; we cook your meals & deliver it on the same day. Perfect for larger orders for families & parties.

      This service is only available to a location within 15 miles from our kitchen. This service is great for larger orders, families or celebrations.

      Delivery fee depends on the distance, you can find out at checkout. Maximum delivery cost £55.

      Shipping - This service is perfect if you live further away. Your meals are made by our chefs every Sunday, then frozen for freshness (except puff puff, jollof rice, pastries) overnight. Your food is then packed in our recyclable insulated box, this will keep it cool for up to 48hrs. Our delivery partner collects your order & it's delivered within 24hrs. 

      Free delivery when you spend over £100 or a flat fee £9.99 (under 10kg). At the moment we deliver only on Tuesdays for this service, don't worry we're working on increasing this soon.

      What areas do you deliver?

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      We deliver all over mainland UK.

      We’ve got our sights set on going global. But for now, we’re pleased to serve almost all parts of Great Britain (and we’re working on the rest). 

      Unfortunately, there are a few areas we’re not able to reach yet: Aberdeen, Argyll, Arran, Dundee, Eire (Republic of Ireland), Guernsey, Isle of Man, Northern Highlands, Northern Ireland, Orkney Shetland, Jersey.

      We're currently working on Europe & US delivery service.

      What if I'm not home?

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      No problem! On the day of delivery, you will receive a text message and will have the option to leave your delivery in a safe place or with a neighbour. If left somewhere such as your back garden, a picture of the location will be sent to you via text message.

      Your food is totally safe, there's ice packs & insulation to keep it cold till you get back.

      When will my order/s be shipped?

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      We ship products every Monday. All orders we receive by Friday (12:00 AM) will be processed for shipping the following Monday.

      If you order by Friday night, you'll receive your food on Tuesday.

      If you order on Sunday evening, you'll receive your food the following Tuesdays.

      Tracking my parcel

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      We highly recommend to downloading the DHL app to get the most flexible, effective delivery methods available.
      Never miss a parcel. Trust us - it's worth it! Alternatively to simply track your parcel please click here.

      What days do you deliver?

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      We have delivery drops on Tuesdays for shipping deliveries only & Saturdays for deliveries.

      For Saturday deliveries be sure to order by 12 pm on the Tuesday.

      To receive your order on Tuesday - please ensure you order your food by 10 pm on the Friday.

      OUR FOOD

      How to store food

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      When you receive your delivery, unpack your box and pop them straight in the freezer (at -18°C) to keep them fresh until you’re ready to enjoy - on your schedule. 

      Fear not, your meals can be refrigerated too! Just ensure you enjoy within 24 hours of receiving and refrigerating to make sure you’re enjoying the freshest, tastiest and most nourishing state of our plant-based goodness.

      Our meals and extras can be kept in the freezer for up to 6 months (if you can wait that long!)

      *Please refrain from freezing any meals after putting them in the fridge.

      Do you offer Halal meals?

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      Yes, most of the dishes are Halal outside of those that are Haram. An example, our pork sausages. We've made sure to clearly state if it contains pork in the description or if there's a halal option is available.

      Currently, our beef meat pies are not Halal (this option should be coming soon).

      What if I have allergies?

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      If you click on our menu page, each item has a full ingredient breakdown including any allergens.

      If you make an order, there is a checkout box for you to highlight any allergens you have- this will then help us highlight to you anything your order that contains an allergen.

      Please be aware that we cannot guarantee any of our dishes will be completely free from traces of key allergens. Although our chefs take great care when preparing all of our meals, we don't have separate areas in our kitchen, so there is still a small risk of cross-contamination. Our kitchen handles tree nuts, peanuts, gluten, soya and other allergens.

      I want my order to arrive on a different day

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      We might be able to help you depending on availability. We're usually only open Tuesdays & Saturdays.

      If you'd like to make an order outside of those days there's a 25% fee that will be added.

      If you're happy to make the order, please get in touch with us.

      Email us: Contact@afrisian.co.uk

      Call us: 07880234724

      Can I customise my order?

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      All orders that are shipped currently aren't able to make any changes to the dishes.

      Saturday Service, (when we cook & deliver on the same day) we offer some customisation where possible. You'll be able to choose the spice level, sometimes texture or types of meats to include. The options are available online.

      I HAVE A ISSUE

      What do I do if I have an issue?

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      Please get in touch with us as soon as you can.

      Email us: Contact@afrisian.co.uk

      Call us: 07880234724

      I received the wrong/damaged item

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      If the products you received are not what you ordered or if your items arrive damaged, and for other order issues, you can report it to our Online Ordering Team at contact@afrisian.co.uk, within 24 hours of receiving the package.

      It's always best to attached images so we can help you the best way possible.

      Refunds

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      If you’re expecting a refund for any reason, please allow 5-10 working days for this to reach your bank account.

      Returns

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      If for any reason there's an issue with your order, please get in touch with us directly. Call us on 07880234724 & we'll be sure to resolve any query.

      We do not accept returned goods.

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